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 Building
a Better Spa
Tips for building good working relationships
with your spa/massage staff:
- Hold weekly staff meetings
at a time when it's easy for all staff to attend.
- Make the meeting more special
by having breakfast or lunch catered in.
- Create time and a safe
environment for every staff member to air grievances and vent
frustrations.
- Regularly ask for your
employees' opinions and listen to their answers.
- Be open to the ideas of
the staff, whether or not you agree with them.
- Keep minutes of your meetings
and post the minutes for the entire staff.
- Each week, revisit old
business and resolve issues.
- Let your staff know you
are paying attention to their requests and doing something about
it.
- Create an employee of the
month program.
- Include all staff in sales
reps' presentations and trainings.
- Choose team players and
give them incentives for working together.
- Seek your therapists' input
on techniques and therapies that should be offered.
- Let your therapists choose
their own lotions and oils as an acknowledgment of their experience
in that area.
- Educate yourself about
massage and understand the physical work involved. Book treatments
accordingly.
- Involve massage staff in
daily operations such as answering phones, booking treatments
and selling products.
- Cross-educate yourself
and your staff by scheduling "show and tell" meetings.
Invite each staff member to talk about what they do and why it
contributes to the growth of the spa.
- Consider paying your therapists
a salary, rather than by commission. Besides enabling you to better
control payroll, salary engenders increased loyalty and a sense
of worth in the therapist.
- Be clear about your expectations
- Provide ample and ongoing
training as well as opportunities for career growth.
- Catch your staff doing
a good job and praise them for it.
- If you expect loyalty,
give it. Based on your financial ability, offer career advancement,
ongoing training, bonuses, profit sharing and other incentives
for maintaining a loyal and stable staff.
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