CRM Industry veteran Richard Baldwin will focus on the fundamentals all businesses need to be familiar with when approaching CRM. The free webinar is open to all and will take place on Wednesday, September 24 from 12:00 p.m. to 1:00 p.m. US Central Time. Register at

Chicago, IL (PRWEB) September 18, 2008 — [Intelestream] today announced the company’s Chief Operating Officer Richard Baldwin will conduct a webinar on September 24th to help businesses of all sizes better understand Customer Relationship Management (CRM). Baldwin will offer the knowledge he has acquired through 20 years of experience with companies including Microsoft, Oracle, SAP, and SugarCRM, Inc. by addressing five key aspects of CRM with which all businesses should be familiar:

  • Defining CRM and why businesses use it
  • CRM processes involving sales, marketing, customer Support, e-commerce, and reporting
  • Implementation best practices and encouraging user adoption
  • Customizations, maintenance, and enhancement
  • Overview of the CRM marketplace: matching specific business needs with the right CRM Platform

There will be a question and answer session focusing on the specific business case scenarios of attendees.

The webinar is free and open to all. As space is limited, Intelestream is recommending interested attendees register as soon as possible by visiting

About Intelestream, Inc.
Intelestream Inc. is a Chicago-based consulting firm that delivers solutions to clients seeking enhanced sales, marketing, and customer support related business processes. The company specializes in enterprise resource planning (ERP) and all customer relationship management (CRM) related workflows. Intelestream’s development team builds custom tailored solutions for organizations, industry verticals, and plugins for open source software applications. The company’s team of consultants delivers an unparalleled quality of service and support. Intelestream’s leaders previously held executive positions at Fortune 500 companies, founded successful technology firms as entrepreneurs, and have expertise developing strategic customer focused business processes. If your company is evaluating a new enterprise application, looking to replace an expensive legacy system with a more affordable enhanced solution, or considering developing a new web based internal application, contact Intelestream. For more information visit, or call (800) 391-4055.

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