Despite relatively low employer adoption, onsite health services are not only highly utilized by employees, but also are the programs employers believed best achieved their intended results relative to other programs aimed at improving employee health and productivity, according to a new survey by Hewitt Associates, a global human resources consulting and outsourcing company.

Hewitt™s survey of 248 large and mid-size companies found that companies are continuing to invest in the health and productivity of their employees by offering a variety of health-related programs that address the spectrum of health risk”from the healthy to the chronically ill. While just one in five (19 percent) companies offered onsite medical clinics and 11 percent offered onsite pharmacy services, a quarter of employees (25 percent) used onsite medical clinics when they were made available to them, and 50 percent took advantage of onsite pharmacies. Further, 81 percent of companies that offered onsite clinics said they were satisfied with the results they achieved from the programs, and 95 percent were satisfied with onsite pharmacies.

In contrast, many of the most commonly offered health programs”including health/behavior modification programs and those providing patient education and support”had low participation rates among employees and some of the lowest employer satisfaction levels. Despite almost two-thirds of companies (73 percent) offering a nurseline, on average, only 7 percent of employees actually used the program and just 45 percent of employers were satisfied with its results. In addition, while more than half of companies offered smoking cessation (54 percent) and weight management (53 percent) programs, less than 5 percent of employees who were eligible for the programs actually participated in them, and less than half of employers were satisfied with the programs™ results.

Companies have implemented a number of health and wellness programs over the past few years aimed at improving employee health, increasing worker productivity and reducing health care costs, but low participation levels and employer satisfaction rates suggest that many of these initiatives are not resulting in the outcomes employers had expected, said Marie Kobos, leader of Hewitt™s Health and Productivity Solutions group. While onsite health care programs have been slow to catch on with employers”likely due to the complexities involved in offering them”they are attractive to employees because of their convenience and the level of personal interaction they provide. Companies need to assess their current health initiatives to determine whether the programs they offer are accomplishing their goals. In some cases, it may mean discontinuing less effective, less attractive programs and adding ones that improve results and encourage positive behaviors. In other cases, it may mean taking a closer look at how to promote or alter existing health programs so they better meet their intended outcomes.

Focusing on Health Risk Identification and Prevention

Beyond those targeting behavior modification and patient support, programs that identify and prevent health risks are among the most frequent types of services offered to employees. While employee participation is high relative to other available health programs, employer satisfaction varies. According to Hewitt™s survey, companies offering flu shots (88 percent) and biometric screenings (37 percent) had better levels of employee participation (30 percent and 34 percent, respectively) than other programs and exhibited higher levels of employer satisfaction (81 percent and 75 percent, respectively).

Health risk questionnaires (HRQs), offered by more than two-thirds (68 percent) of companies, also had better employee participation rates (30 percent) than most programs, though still poor on average. But unlike flu shots and biometric screenings, less than half (47 percent) of companies offering HRQs said they were satisfied or highly satisfied with the program™s results.

Relatively low participation and variability in employer experiences with HRQs likely contribute to the low rate of employer satisfaction for these programs, said Kathleen Mahieu, a senior consultant in Hewitt™s Health and Productivity Solutions group. To make these tools more valuable to employers and employees, companies should promote greater participation through incentives that are behavior-changing and attractive to their populations and integrate HRQs with other related health programs such as health improvement coaching and condition management. Requiring employee action will ensure that HRQs not only educate employees about their health risks, but encourage and coach them to change overall behaviors to improve their health.

Creating Effective Condition Management Programs

According to Hewitt research, more than half (51 percent) of employees or their dependents have a chronic health condition that requires ongoing care. As a result, a large majority (74 percent) of companies in Hewitt™s survey offer disease/condition management programs to employees. Despite the prevalence of these programs, only a small percentage (10 percent) of employees who were eligible to participate actually did so, and just 39 percent of employers said they were satisfied with program results.

A major hurdle in maximizing the effectiveness of disease management programs has been engaging those who could most benefit and getting them to change behavior to comply with a course of medical and self-care for their condition, said Mahieu. In many cases, high touch and face-to-face coaching may be the most effective approaches, but these formats are lacking in current disease management models. One of the benefits to having an onsite health facility is the ability to coordinate with disease management vendors to provide a convenient place for employees to be counseled and encouraged to follow a treatment and self-care regimen that can prevent future catastrophic illness episodes.

Using Measurement Tools to Assess Program Effectiveness

According to Hewitt™s study, year-over-year changes in overall benefit costs (89 percent), year-over-year changes in health and prescription drug costs (86 percent), and employee participation rates (72 percent) are the factors employers most frequently used to determine the success of their health and productivity programs.

Very few, however, used formal and comprehensive measurement tools to determine whether these programs effectively achieve their intended results. In fact, less than a quarter (24 percent) used a scorecard system to evaluate or track the level of program participation and compare vendor performance, and less than half (43 percent) regularly received comprehensive engagement and health outcomes reporting from their vendors

For most companies, what™s missing from their current health and productivity strategy is the ability to measure program performance in actual outcomes, and not just on employer perceptions of the program or employee participation levels, said Elaine Corrough, leader of measurement solutions for Hewitt™s Health Management practice. Comprehensive analytics that look at medical data, drug compliance and health risk can help companies determine which programs are actually lowering costs and improving employee health.

About Hewitt Associates For more than 65 years, Hewitt Associates (NYSE: HEW) has provided clients with best-in-class human resources consulting and outsourcing services. Hewitt consults with more than 3,000 large and mid-size companies around the globe to develop and implement HR business strategies covering retirement, financial and health management; compensation and total rewards; and performance, talent and change management. As a market leader in benefits administration, Hewitt delivers health care and retirement programs to millions of participants and retirees, on behalf of more than 300 organizations worldwide. In addition, more than 30 clients rely on Hewitt to provide a broader range of human resources business process outsourcing services to nearly a million client employees. Located in 33 countries, Hewitt employs approximately 23,000 associates. For more information, please visit

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