From the MASSAGE Magazine article, “The Art of Balanced Presence: Build Communication Skills through Awareness and Curiosity,” by Eric Stephenson, in the December 2008 issue. Article summary: For the most part, massage is a non-verbal dance. Apparently, so is life. It may surprise you that around 80 percent of human communication is non-verbal. But words still count. As therapists, many of our words are soft and nurturing—but sometimes we may need to be purposely direct.

The Power of Body Language: How to Succeed in Every Business and Social Encounter, by Tonya Reiman (Pocket, Dec. 30, 2008).

Skills Training in Communication and Related Topics: Training Tools for Health Professionals, by Ellen J. Belzer (Radcliffe Publishing, Dec. 25, 2008).

Interpersonal Communication: Everyday Encounters, by Julia T. Wood (Wadsworth Publishing Co., Jan. 30, 2009).

Interpersonal Skills for Career Success, by Dubrin (Prentice Hall, Jan. 30, 2009).