Public Reporting of Patient Satisfaction and CMS Reimbursement Focuses Agenda of Healthcare Conference

Louisville, KY (PRWEB) October 1, 2008 — The HealthCare Service Excellence Conference: Winning at HCAHPS to be held November 5-7 in Louisville, KY will be the first conference in North America focused exclusively on improving hospital consumer assessment scores.

This three day forum will target key issues surrounding the Hospital Consumer Assessment of Healthcare Providers and Systems, known as HCAHPS; a standardized patient survey required by the Centers for Medicare and Medicaid (CMS).
With its convergence of industry and thought-leaders as panelists, keynoters, and session leaders, the HealthCare Service Excellence Conference is dedicated to delivering non-biased solutions to help hospitals improve and sustain their HCAHPS scores.

Among the powerful interactive sessions, Custom Learning Systems, the leading provider of on-site training, coaching, and service education in the Healthcare industry will announce a robust new HCAHPS management technology that will revolutionize how a hospital can anticipate and manage the factors that impact their HCAHPS scores.

About Healthcare Service Excellence Conference: The HealthCare Service Excellence Conference is an annual not-for-profit event that began in year 2000. For more information, or to register, please visit [HealthCare Service Excellence Conference].


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